Billing & Subscription
Manage your CyberOrigen subscription, payment methods, and usage.
Accessing Billing
Navigate to Billing in the sidebar. Only users with Owner or Billing Admin roles can access billing settings.
Subscription Management
Current Plan
View your current subscription:
- Plan name (Startup, Professional, Enterprise)
- Monthly/Annual billing cycle
- Next billing date
- Current usage vs limits
Upgrade Plan
To upgrade your plan:
- Go to Billing → Manage Subscription
- Click Upgrade
- Select new plan
- Confirm changes
Upgrades take effect immediately. You'll be charged the prorated difference.
Downgrade Plan
To downgrade:
- Go to Billing → Manage Subscription
- Click Downgrade
- Select new plan
- Confirm changes
Before Downgrading
Ensure your usage fits within the lower plan's limits. Excess users, targets, or assets may need to be removed.
Downgrades take effect at the end of your current billing period.
Cancel Subscription
To cancel:
- Go to Billing → Manage Subscription
- Click Cancel Subscription
- Complete the cancellation survey
- Confirm cancellation
Your access continues until the end of the current billing period. Data is retained for 30 days after cancellation.
Usage & Limits
Plan Limits
| Resource | Startup | Professional | Enterprise |
|---|---|---|---|
| Admin Users | 3 | 10 | Unlimited |
| Targets | 3 | 15 | Unlimited |
| Scans/Month | 25 | 150 | Unlimited |
| AI Requests/Month | 100 | 500 | 5,000 |
| Assets | 50 | 500 | Unlimited |
| Scan History | 30 days | 90 days | Unlimited |
Current Usage
View your plan limits in the Current Plan card at the top of the Billing page:
- Users: Number of admin users on your plan
- Targets: Domains/IPs you can scan
- Scans/Month: Monthly scan allocation
- Assets: IT assets you can track
Your credit balances (Scan Credits and Asset Credits) are displayed in dedicated sections below the Current Plan card.
Scan Credits
Purchase additional scans when you need more than your plan allows.
Buying Credits
- Go to Billing → Buy Credits
- Select credit package
- Complete payment
Credit Packages
| Package | Scans | Price | Per Scan |
|---|---|---|---|
| Small | 10 | $5 | $0.50 |
| Medium | 50 | $20 | $0.40 |
| Large | 200 | $60 | $0.30 |
| Enterprise | 1000 | $200 | $0.20 |
Credits never expire and can be used anytime you exceed your monthly limit.
Credit Usage
Credits are automatically used when:
- You've used all monthly scans
- You start a new scan
- Credits are deducted from your balance
AI Credits
Purchase additional AI advisor requests.
Buying AI Credits
- Go to Billing → Buy Credits
- Switch to AI Credits tab
- Select package
- Complete payment
AI Credit Packages
| Package | Requests | Price | Per Request |
|---|---|---|---|
| Small | 100 | $5 | $0.05 |
| Medium | 500 | $20 | $0.04 |
| Large | 2000 | $60 | $0.03 |
| Enterprise | 10000 | $200 | $0.02 |
Payment Methods
Adding a Card
- Go to Billing → Payment Methods
- Click Add Card
- Enter card details
- Click Save
We accept Visa, Mastercard, and American Express.
Default Payment Method
Set your default payment method:
- Go to Billing → Payment Methods
- Click the ... menu on the desired card
- Select Set as Default
Removing a Card
- Go to Billing → Payment Methods
- Click the ... menu on the card
- Select Remove
WARNING
You must have at least one payment method on file for an active subscription.
Invoices
Viewing Invoices
- Go to Billing → Invoices
- View list of all invoices
- Click any invoice to view details or download PDF
Invoice Details
Each invoice shows:
- Invoice number and date
- Billing period
- Plan charges
- Credit purchases
- Taxes
- Total amount
Download Invoice
- Open the invoice
- Click Download PDF
Billing Information
Company Details
Update your billing information:
- Go to Billing → Billing Info
- Update company name, address, tax ID
- Click Save
Billing Email
Invoices are sent to the account owner's email. To add additional billing contacts:
- Go to Billing → Billing Info
- Add emails under Billing Contacts
- Click Save
Enterprise Billing
Enterprise customers have additional options:
- Annual Contracts: Custom annual agreements
- Purchase Orders: PO-based billing
- Wire Transfer: Bank wire payments
- Net Terms: Net 30 payment terms
- Volume Discounts: Custom pricing for large deployments
Contact your Customer Success Manager or sales@cyberorigen.com for Enterprise billing.
FAQ
When am I billed?
Monthly subscriptions are billed on the same day each month. Annual subscriptions are billed once per year.
Can I get a refund?
We offer prorated refunds for annual subscriptions canceled within 30 days. Monthly subscriptions are non-refundable.
What happens if payment fails?
We retry failed payments for up to 7 days. After that, your account is suspended until payment is resolved.
How do I update my plan?
Go to Billing → Manage Subscription to upgrade or downgrade.
Are credits refundable?
Purchased credits are non-refundable but never expire.